Rio Surfaced

While I was in Vegas I had the opportunity to go to the Rio hotel and casino and to the bar with Microsoft Surface tables in it. At first I was really quite amazed at how seamlessly they worked with the decor and surroundings but as I explored them further there were a few usability issues with them.

So start with, nobody was really ‘using them’. I sat down with a few other people at one of the tables, they were trying to communicate with the table next to us. On the screen was a CCTV feed from all the other active tables. It seemed as though you had to drag and drop words from the sides to the screen and the message would send. This didn’t happen, to the point where we were running backwards and forwards between the tables defeating the point of the casual flirty comment between tables.

Another thing was that nobody was putting their drinks on the actual screen, even though cool effects happen when you do, nobody seemed to have noticed this. The problem was that there was a rim round the edge that was a different colour to the screen so people put their glasses on the edge as they didn’t want to break the screen.

I’m sure there were many more features that these tables have (like ordering drinks and playing games etc) but after the initial frustration with the technology nobody seemed interested in exploring further. The average usage time from what I observed was less than 10 minutes.

The more you drink, the more you want it to work but the less it does.

All in all, it was a gimmick for the bar and for Microsoft.